Privacy notice.
How Scott Joinery handles the information you share when you get in touch about a job.
Last updated: October 2026
Who we are
Scott Joinery is a carpentry and joinery business based in Ayrshire, Scotland, run by Alan Scott. For the purposes of UK data protection law, Scott Joinery is the controller of the personal information described in this notice.
You can contact us about privacy matters by email at alan@scottjoinery.co.uk or by phone on 07981 166282.
What information we collect
When you contact us by phone, email or through the website enquiry form, we may collect:
- Your name
- Your phone number and email address
- Your town, postcode or project address
- Details about the work you are enquiring about
- Any photos, measurements or plans you choose to share
We do not collect payment details through this website, and we do not use analytics or advertising cookies.
How we use your information
We use your information to:
- Respond to your enquiry and discuss the work
- Prepare a quote or estimate
- Arrange and carry out the work if you decide to proceed
- Keep appropriate records for accounting and business purposes
- Handle any follow-up questions or issues after the work is complete
We will only contact you about your enquiry or a related job. We do not sell your information or use it for unrelated marketing.
Our lawful basis
We process your information because it is necessary to respond to your request and, where relevant, to perform a contract with you. We may also rely on our legitimate interests in running and improving the business, or on your consent where we specifically ask for it.
How long we keep it
We keep enquiry information only for as long as needed to deal with your enquiry and any resulting work. Records relating to completed work, quotes or accounts may be kept for longer where required for tax, accounting or legal reasons.
Who we share it with
We do not sell or rent your information. We may share limited information with suppliers, subcontractors or professional advisers only where necessary to deliver your project or manage the business, and only on a need-to-know basis. We may also disclose information where required by law.
How the website form works
The enquiry form on this website prepares an email in your own email application and sends it to alan@scottjoinery.co.uk. The website itself does not store the information you enter. Your email provider’s own privacy terms will also apply to that message.
Your rights
Under UK data protection law, you have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that is inaccurate
- Ask us to delete information where there is no good reason for us to keep it
- Object to or restrict certain processing
- Withdraw consent where we are relying on it
To make a request, contact us using the details above. We may need to verify your identity before responding.
Complaints
If you have a concern about how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this notice
We may update this notice from time to time to reflect changes in the business or the law. The date at the top shows when it was last reviewed.